So this weekend was the 10th year birthday of the grocery store I work at. In celebration we had 10% off everything, and gave every customer free Vegan chocolate cake and coffee. For the duration of the day I ran around like a crazy person, cashiered on 3 tills, did price checks, answered phones, bagged for people, slipped on water and almost died, and I also informed customers of the days events and gave out cake. It was later on in the evening when I was all alone when the haters truly came out. Now let me put in a little footnote how I was working over time, and instead of the usual 8 hour shift, I worked for 12. On hour 11 a woman came into the store and I exclaimed, "Just so you know everything is 10% off, and we have free cake and coffee because it's our birthday!" She scowled at me said "What? I can't hear you." She came closer and I repeated myself. She told me she'd really love to know how it was possible to make vegan icing and said that she doubted it would be good but said she would try it and even give me her 'verdict.' I served her a piece and she gingerly nibbled on the icing and went, "Oh that's disgusting. I don't like it." and spat it in the garbage. Then she said, "Let's try the cake." Her eyes fluttered to the ceiling and she chewed the cake a bit and said, "Well, the cake is alright I guess." I nodded and said in a light hearted, casual, slightly joking manner, "Oh, well I'm glad it's up to your standard." She looked at me, grabbed a napkin, spat the remainder of her mouthful into it, threw it into the garbage with a flourish and yelled with her eyes widened dramatically, "YOU DID NOT HAVE TO SAY THAT! ARE YOU AN EMPLOYEE HERE? GET ME YOUR MANAGER." I nodded and told her one second and ran off to find my manager. I pounded on her office door seriously scared at this point and told my manager in one breath the exchange that had just occur ed. She went out to find the woman but couldn't. After a few minutes when my breathing returned to normal I ventured back to my cake post, more ready than ever to be sweeter to the customers than the cake I was serving because apparently my humour was strongly not appreciated. I was waiting for the next customer to come in when I saw crazy lady head towards me for ROUND TWO! I saw my manager and ran around the front to tell her but she moved away as I got closer to put baskets away so basically me and my manager and the crazy woman were playing ring around the rosy. I eventually grabbed my manager and pointed the woman out. During their heated conversation I saw the woman's eyes slip over to me often as I packed bags trying to be helpful and keep myself busy. After when the woman left my manager came to me and said not to worry. The woman had been rude to her as well and accused both her and I of being young people and that she didn't want to shop in a store run by them, and that were were incapeable of giving good customer service.
So I learnt a few things from this.
Firstly, people can find a problem with everything, including free cake.
That working for 12 hours without running into an angry person is impossible.
And that you can never make everyone happy, (make a vegan, organic, celiac, diabetic friendly cake.)
I also learnt that my manager has my back, that I don't have to let crazy people ruin my night, and that in the end it's just one small event I shouldn't worry about.
But oh my... some people needs to get a hobby ova hereeeee! (I mean besides harrasing young sample girls giving away free food. That is not a hobby for anyone who was wondering.)